Shipping policy

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses. We don't ship internationally yet.

Shipping cost

Shipping is free on every order within the US, with no minimum order.

Processing time

Orders are processed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding US holidays). Orders placed on a weekend or holiday are processed the next business day.

Delivery time

Orders ship from a warehouse in the United States. Most orders arrive within 2 to 5 business days after they ship. Delivery times are estimates, not guarantees: carrier delays can happen, especially around holidays and during bad weather.

Tracking

As soon as your order ships, we'll email you a tracking number. Packs of 2 or 3 kits may arrive in separate packages with separate tracking numbers.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us within 12 hours of placing your order and we'll do our best to update it before it ships. We can't change the address once an order has shipped.

Lost, late or damaged packages

If your tracking hasn't updated in 7 days, your package shows as delivered but you can't find it, or it arrives damaged, contact us through our contact page with your order number (and a photo for damage). We'll work with the carrier and send a replacement or a refund if the package can't be recovered.

Questions

Reach us any time through our contact page. We usually reply within 1 business day.